Also for me is so. I wrote to RLC and they say that my account was ok but I tried with 3 different pc and the problem is the same.
RLC refused me for the problem. Ask to refuse because the problem don't stop.
Also in Italy same problem, RLC says that all is ok but the cam locks and is impossible to see continuous video. Shit!
I have a ADSL 20M connection but is useless!