OK simple question 1. Did any one heard what they were talking about?
2. If not why mislead every one by stating some thing that is your interptation of the situation?
3.could it be Anna was just upset or frustrated when she went there ivo did not pay any attention and needs conferting or needed feeling wanted and one person who would give her no matter what?
So you don't know exactly what is said use the word like maybe, I think, its seems like,... So on.