It would be extremely frustrating if I was a member, no doubt about it. They are working on it and they are trying to kiss my ass just about every day. I have been threatening them that I am going to drop them as soon as my son moves in with me lol. I don't want to drop them but I keep telling them that I am due to all the heartache they have caused me over the past couple of months. When they are working good, they are very fast, but at the moment it sucks! I have been seeing some improvement but not much yet.