So the knife was only used to remove the label???
But on the past they already had issues with with and tried to opened with a knife (i suggested at that time they can check youtube to try the use of a shoe)
The time to convince us (when i say us i mean all VH user, not only at CC) may not be little... who knows... may take 1 months... 2 months... more ... less... depends on many factors
If the manager don't have anyone to replace them they will stay there