Nice to see you really upset, but pls come down on earth...
Guests do have certain privileges and Emma is on her rag (this morning, too). So this room is off.
Mia and Kenny you have to wait some days, either they are no professionals - what is good - or they are just pretending for some time. Give them a week ....
Secondly the hiding staff is creating attention and VV is marketing driven... this you should have recognized.
Anna and Alex are taken out of the center of attention, cause there was too much negative press on this. They will "retire" as apartment managers and just appear on the stage from time to time - maybe just in time when Alex is hard on....