letsdothis Posted April 5, 2019 Share Posted April 5, 2019 @StnCld316, I would have sent you a PM, but I'm no longer a Premium Member and it says my inbox is full and I can't seem to delete enough PMs to use it. I'm trying to renew my CC membership, but CCBill says: "You already have an existing membership to this site." Which clearly isn't true. I can't post media, I can't "like" or see them, I can't use or see the Attachments Center, etc. Can you PLEASE figure this out? Thank you. Quote Link to comment Share on other sites More sharing options...
StnCld316 Posted April 5, 2019 Share Posted April 5, 2019 Just now, letsdothis said: @StnCld316, I would have sent you a PM, but I'm no longer a Premium Member and it says my inbox is full and I can't seem to delete enough PMs to use it. I'm trying to renew my CC membership, but CCBill says: "You already have an existing membership to this site." Which clearly isn't true. I can't post media, I can't "like" or see them, I can't use or see the Attachments Center, etc. Can you PLEASE figure this out? Thank you. The Account shows as expired but in the Commerce it likely hasn't clicked to expired. It usually take a couple of hours for that process to complete. Try it in a couple of hours again and see what happens. That's about the only thing I can tell you. 1 Quote Link to comment Share on other sites More sharing options...
Amy3 Posted April 5, 2019 Share Posted April 5, 2019 19 minutes ago, letsdothis said: @StnCld316, I would have sent you a PM, but I'm no longer a Premium Member and it says my inbox is full and I can't seem to delete enough PMs to use it. I'm trying to renew my CC membership, but CCBill says: "You already have an existing membership to this site." Which clearly isn't true. I can't post media, I can't "like" or see them, I can't use or see the Attachments Center, etc. Can you PLEASE figure this out? Thank you. You can try buying a 10 day membership with points. 2500 points! You have about 10000. 1 Quote Link to comment Share on other sites More sharing options...
StnCld316 Posted April 5, 2019 Share Posted April 5, 2019 36 minutes ago, Amy3 said: You can try buying a 10 day membership with points. 2500 points! You have about 10000. Then he would have to wait for that 10 Days to Expire before attempting to Upgrade the Actual Account through the Payment Server as the Memberships through the Members Shop do not work through the Payment Server. 1 Quote Link to comment Share on other sites More sharing options...
letsdothis Posted April 5, 2019 Author Share Posted April 5, 2019 1 hour ago, StnCld316 said: The Account shows as expired but in the Commerce it likely hasn't clicked to expired. It usually take a couple of hours for that process to complete. Try it in a couple of hours again and see what happens. That's about the only thing I can tell you. Not sure if that's it. I first noticed on Wednesday it had expired. I've tried 4 or 5 times over the last 8-10 hours with no luck. Quote Link to comment Share on other sites More sharing options...
StnCld316 Posted April 5, 2019 Share Posted April 5, 2019 Just now, letsdothis said: Not sure if that's it. I first noticed on Wednesday it had expired. I've tried 4 or 5 times over the last 8-10 hours with no luck. Quite a few have this happen and in a couple of hours or by Morning it works fine if they attempt it again. I don't know why it does this but Admin has been looking into the matter. 1 Quote Link to comment Share on other sites More sharing options...
letsdothis Posted April 5, 2019 Author Share Posted April 5, 2019 1 hour ago, StnCld316 said: Quite a few have this happen and in a couple of hours or by Morning it works fine if they attempt it again. I don't know why it does this but Admin has been looking into the matter. Except in my case, I first noticed on Wednesday (Eastern time) it had expired. This is what I just received from CCBill. "When you attempt to resubscribe, please select different username and password. Even though your subscription for that service has expired the security system that supports that website has remembered your old credentials and that is why you are getting that error message, that system will not allow you to set up a new subscription with old and used credentials." Does that make any sense to you? And, if I used a different userid and PW. how will CC know I've renewed? Will you be able to match up my payment with my actual userid and PW? Quote Link to comment Share on other sites More sharing options...
StnCld316 Posted April 5, 2019 Share Posted April 5, 2019 6 minutes ago, letsdothis said: Except in my case, I first noticed on Wednesday (Eastern time) it had expired. This is what I just received from CCBill. "When you attempt to resubscribe, please select different username and password. Even though your subscription for that service has expired the security system that supports that website has remembered your old credentials and that is why you are getting that error message, that system will not allow you to set up a new subscription with old and used credentials." Does that make any sense to you? And, if I used a different userid and PW. how will CC know I've renewed? Will you be able to match up my payment with my actual userid and PW? Noldus went through this with his account and he never had to change any username or password. I'll forward that part about the Username and password to Admin and see what he can make of it. That's the first time I have ever heard of a Member having to change Credentials just to Renew their Account Status. 1 Quote Link to comment Share on other sites More sharing options...
letsdothis Posted April 5, 2019 Author Share Posted April 5, 2019 1 minute ago, StnCld316 said: Noldus went through this with his account and he never had to change any username or password. I'll forward that part about the Username and password to Admin and see what he can make of it. That's the first time I have ever heard of a Member having to change Credentials just to Renew their Account Status. Well, I'm glad it made as much sense to you as it did me. Zero. I told them that and asked how you would match my payment to my actual userid and PW, if I used different credentials. Will let you know what they say. Quote Link to comment Share on other sites More sharing options...
StnCld316 Posted April 5, 2019 Share Posted April 5, 2019 7 minutes ago, letsdothis said: Well, I'm glad it made as much sense to you as it did me. Zero. I told them that and asked how you would match my payment to my actual userid and PW, if I used different credentials. Will let you know what they say. I have forwarded that piece about the Changing Usernames and Passwords to renew Accounts and see what Admin can make of it. When an Account Expires the Member should be able to renew their Subscription with no issues without having to change Credentials. 1 Quote Link to comment Share on other sites More sharing options...
letsdothis Posted April 5, 2019 Author Share Posted April 5, 2019 Just now, StnCld316 said: I have forwarded that piece about the Changing Usernames and Passwords to renew Accounts and see what Admin can make of it. When an Account Expires the Member should be able to renew their Subscription with no issues without having to change Credentials. Thanks a lot for all your help. I hope we can straighten this out soon. 1 Quote Link to comment Share on other sites More sharing options...
StnCld316 Posted April 5, 2019 Share Posted April 5, 2019 1 minute ago, letsdothis said: Thanks a lot for all your help. I hope we can straighten this out soon. I'm going to move this over to the Technical Board so it will be easier to follow along. Maybe others can chime in if they are having the same issues. 1 Quote Link to comment Share on other sites More sharing options...
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