Hello Amy, (in France it's evening, I'm less west than you)
I see that you always bug, try "reset" or remove the battery.
When a subscriber is on vacation, hospitalized, out of computer, ... 100% go to VH; Is that what you say?
Without written confirmation of this James (if he is part of the management of VH) I do not believe a word!
I also do not think tenants know how much they have earned hour by hour. The connection time to their apartment, yes.
What I want to believe is that there are many VH subscribers, contrary to what Groomy says. As a result, even the low-income apartments have enough to pay rent, food, ..... And the apartments that work well earns a lot of money.
Happy for them.