squish Posted December 21, 2018 Share Posted December 21, 2018 4 minutes ago, Sparkles said: If the problem is what has been talked have nothing to do with VH.. VH part/responsability in only inside the house Not so sure Sparkles. We all signed up to a product supplied to us by VH. It would be commercial suicide for VH to give a gallic shrug and say, '..not my problem Sir, speak to Elise'. I would expect VH to agree contractual performance indicators with the tenant which might require (amongst other things) the provision of uninterrupted apartment recordings etc. I think what you are saying is that the bit of failed hardware/software may be owned by the apartment's landlord's management agent for the premises (presumably). Again before entering into a contractual arrangement with the tenant I would expect VH to have undertaken some due diligence to ensure that the tenant is able to deliver the contracted service or it reflects poorly on VH. My point is that VH might benefit here from requiring some reserve capacity/resilience arrangement in future. I remember on VV there were a lot of repeat ISP problems one month (not the problem here) and there was some subscriber migration as a consequence. Link to comment Share on other sites More sharing options...
Sparkles Posted December 21, 2018 Share Posted December 21, 2018 VH can't control the technical problems of blowing ISP equipment in the outside the houses. The same way that they can't do nothing when houses have electricity issues ... They should alert the tenants and if problems persist in obbly them to change to other houses.. but their support can't do nothing to solve the problem, repeating If it's the mentioned problem 1 Link to comment Share on other sites More sharing options...
jabbath1987 Posted December 21, 2018 Share Posted December 21, 2018 Just now, Sparkles said: VH can't control the technical problems of blowing ISP equipment in the outside the houses. The same way that they can't do nothing when houses have electricity issues ... They should alert the tenants and if problems persist in obbly them to change to other houses.. but their support can't do nothing to solve the problem, repeating If it's the mentioned problem Yes last year I was without proper internet for nearly a month. So it can happen in any country... 1 Link to comment Share on other sites More sharing options...
Robwin Posted December 21, 2018 Share Posted December 21, 2018 5 minutes ago, jabbath1987 said: Yes last year I was without proper internet for nearly a month. So it can happen in any country... Really wow never heard of any outage as long as that. 1 Link to comment Share on other sites More sharing options...
squish Posted December 21, 2018 Share Posted December 21, 2018 13 minutes ago, Sparkles said: VH can't control the technical problems of blowing ISP equipment in the outside the houses. The same way that they can't do nothing when houses have electricity issues ... They should alert the tenants and if problems persist in obbly them to change to other houses.. but their support can't do nothing to solve the problem, repeating If it's the mentioned problem Technically I agree and VH has already indicated that their own support team is unable to fix this IT problem remotely. What VH can do (and I think it would be strange if they didn't) is to put the onus on the tenant/manager to provide the contracted service by fixing the problem, in order to qualify for continued payments. In the case of electricity outage I would expect the tenant/manager to seek any damages from the electricity service supplier as his compensation. I recently had an electrical power 'spike' which blew a microwave. I was able to get a new replacement from the power supplier. Having said all this I suppose we have to remember that it is Russia and for all I know Gazprom might send the boys round if someone is brave enough to make a complaint! Link to comment Share on other sites More sharing options...
squish Posted December 21, 2018 Share Posted December 21, 2018 30 minutes ago, jabbath1987 said: Yes last year I was without proper internet for nearly a month. So it can happen in any country... I hope we don't have to wait that long for Elise & Jim. Link to comment Share on other sites More sharing options...
Sparkles Posted December 21, 2018 Share Posted December 21, 2018 1 hour ago, squish said: Technically I agree and VH has already indicated that their own support team is unable to fix this IT problem remotely. What VH can do (and I think it would be strange if they didn't) is to put the onus on the tenant/manager to provide the contracted service by fixing the problem, in order to qualify for continued payments. In the case of electricity outage I would expect the tenant/manager to seek any damages from the electricity service supplier as his compensation. I recently had an electrical power 'spike' which blew a microwave. I was able to get a new replacement from the power supplier. Having said all this I suppose we have to remember that it is Russia and for all I know Gazprom might send the boys round if someone is brave enough to make a complaint! Yes, basically VH can only demand that managers/tenants get quick to solve the problem with their ISP supplier.. But sometimes the problems isn't easy to solve or as quick as it should be.. And like Jabbath said, can happen in everywhere. I also had problems with my isp that every months in random days the service fails continuously.. solution every month had to call to them to refund me 2-3€.. would that compensate the 4-5-6-7 days without internet (and i work from home)?? of course not.. Now i have another ISP 2 Link to comment Share on other sites More sharing options...
groomy Posted December 22, 2018 Share Posted December 22, 2018 Again, this is big city (FIFA World Cup 2018 and million+ people). External infrastructure. It would have been repaired 24-36 hours. This is an emergency (electricity/transmission line). It would be repaired 24/7. Moreover, I looked at the local news sites (e1, ura) now. No incidents - which would be written on a local city website. ISP infrastructure? Again - there are several different providers. Moreover, during this time, it was possible to connect another ISP. Big providers - MTS, Skynet, Dom, Rostelecom, Beeline. They use their own infrastructure. That is - if failure on one ISP, the other works. 4 Link to comment Share on other sites More sharing options...
waldi Posted December 22, 2018 Share Posted December 22, 2018 13 hours ago, Robwin said: Really wow never heard of any outage as long as that. unless one didn't pay the bill 😀 Link to comment Share on other sites More sharing options...
squish Posted December 22, 2018 Share Posted December 22, 2018 Another day without this site. No update from VH either. If it was one of the more mediocre sites I wouldn't mind so much but this is really purgatory. I am an unhappy subscriber currently. Link to comment Share on other sites More sharing options...
jabbath1987 Posted December 22, 2018 Share Posted December 22, 2018 I still think it's a problem with the buildings infrastructure... 1 Link to comment Share on other sites More sharing options...
golfer06 Posted December 22, 2018 Share Posted December 22, 2018 3 Link to comment Share on other sites More sharing options...
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